• Does not cover detachable/optional camera (ex: a GoPro on a H3-2D gimbal would not be covered)
• Only covers what originally comes with Drone - no aftermarket or add-on pieces covered
• Must have all original parts/pieces when filing a claim. Missing items will not be replaced or covered
• Provides Credit to purchase a new drone (same or different/or repair parts) your choice
Frequently Asked Questions
COVERAGE F.A.Q.
The CPS warranty plans need to be purchased at the same time of the new drone purchase.
There is a 30 days claims hold to prevent DOAs or manufacturer defects, and CPS coverage will begin on day 31. Any claims that occur during that first 30 days would not be covered under this plan, it would be covered under the manufacture warranty if applicable. Manufacture warranties do not cover crashes.
No, CPS warranty plans only cover accidental damage, no maintenance items are covered. However you may always send in your device for any out of warranty services to be fixed at your expense.
Good news it does! The CPS Accidental Drone warranty is here for in these times. The warranty covers physical damage, impact damage, water damage and everything in between.
Unfortunately CPS warranty plans will not cover lost or stolen products, or any add on accessories. Although accidental coverage covers most damages it does not cover intentional damages of any kind or losses due to theft. This means if you have a so-called 'fly away' and are unable to locate your drone, you wouldn't be eligible for a replacement.
Yes. The warranty covers water and liquid damage. However, you will not be covered in the event that your item was fully submerged.
All major manufacturers.
Yes, you will have 7 days from the date of purchase to cancel your CPS Warranty. After that seven day window we will not be able to cancel your policy. If you made a claim within the first 7 days we will not be able to cancel your policy. Other exclusions may apply.
Yes, low deductibles apply.
$35.00 Deductible Applies to coverages for Drone under $100.00
$50.00 Deductible Applies to coverages for Drone under $250.00
$75.00 Deductible Applies to coverages for Drone under $500.00
$100.00 Deductible Applies to coverages for Drone under $750.00
$150.00 Deductible Applies to coverages for Drone under $1,000.00
$200.00 Deductible Applies to coverages for Drone under $1,500.00
$200.00 Deductible Applies to coverages for Drone under $2,000.00
$200.00 Deductible Applies to coverages for Drone under $2,500.00
$200.00 Deductible Applies to coverages for Drone under $3,000.00
$250.00 Deductible Applies to coverages for Drone under $3,500.00
$500.00 Deductible Applies to coverages for Drone under $5,000.00
$600.00 Deductible Applies to coverages for Drone under $6,000.00
PARTS F.A.Q.
If the camera or gimbal is included in the box from the manufacturer, then yes, the CPS warranty will cover it. If not than it is not covered. An example would be: The Inspire 2 does not come with a camera and it must be purchases separately. This camera would not be covered.
Unfortunately no, replacing the drone’s propellers is a maintenance issue and is not covered under CPS warranty.
Depending on the manufacturer, it is recommended to replace propellers if you are noticing a change in flight experience. Propellers are user replaceable parts and are not covered under the CPS protection plans.
No. Batteries are considered consumables and are not covered under CPS warranty.
CPS will cover the remote (that was included in the box from the manufacturer) for full parts and labor on any hardware malfunctions, also accidental damage claims
CLAIMS F.A.Q.
You can contact CPS directly to file a claim in three ways:
• Online at www.cpscentral.com and click the “File a Claim” button
• Via email at cs@cpscentral.com
• Call in toll free at 800-905-0443
You would need to submit your CPS Membership ID # to file a claim, the drone’s serial #, along with a copy of your original purchase receipt.
CPS repair facility is the only place where repairs will be performed. If the repair team at CPS finds they can not repair the drone it may be sent to the manufacture for repair.
You will need to file the claim, provide a deductible payment depending on the plan you choose, then CPS will provide the address where you need to ship your drone to. Shipping expenses are always the responsibility of the consumer.
Unfortunately no, CPS is dedicated to providing their customers with the most quality repairs possible. If repaired in a local shop quality control is impossible so therefore it must be sent to CPS repair facility.
The CPS warranty deductible is based off of the contract you purchased. For units under $250.00 the deducible is as low as $30.00, and for units under $3,500.00 the deductible is $250.00.
Yes it will! The CPS warranty coverage will remain in place until the contract expires, or unless the drone is replaced under warranty.
You can file unlimited claims on the product covered, however coverage will cap out once the repair costs reach the original purchase price of the product.
If CPS cannot fix the drone, CPS will replace it. CPS also will offer you the option of a check for the cost of the replacement.
Unfortunately no, once the drone is replaced the CPS contract is considered fulfilled. You can purchase a new CPS Warranty for the replacement unit at that time.
Unfortunately no, if a unit is lost, the CPS warranty coverage would be voided.
You absolutely can. Transferring ownership is simple via the CPS Customer Experience Department. Please note, a $25.00 transfer fee will apply.
No they do not. CPS warranty plans cover drones used for recreational purposes only (consumer use only).
